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MK10 keyboard problem

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oskrypuch View Drop Down
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    Posted: 15 Apr 2017 at 12:19pm
I have been a fervent user of the MK10, since I first got it ...


... but I have developed an increasing issue with its use, of late. 

Although the keyboard will seemingly accept input (and the light will flash) the IFD will see no input for 9 seconds or so, and then it will catch up. At first it occurred rarely, and I just ignored it. But now, it is occurring even every few keystrokes, which makes it useless. It is almost like the BT connection is lost, and has to be reestablished. The wait for it to catch up is pretty much precisely 9 seconds each time.

Yes, the keyboard is fully charged. (red light goes on, then off when connected to charging)

I tried deleting the keyboard on the IFD BT page and pairing again. Incidentally it took four attempts to make the pairing work, the process faulted repeatedly at the point where you typed and sent the keycode in, and no device was added to the list.

Even with the new pairing, this problem continues exactly the same.

I can probably grab another keyboard from my local shop next week to triage this further out, and may give Tech Support a call as well. I sure hope this is on the keyboard side.

Anyone else seeing this kind of behavior? Any comments?

* Orest



Edited by oskrypuch - 15 Apr 2017 at 12:33pm
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MysticCobra View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MysticCobra Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2017 at 3:27pm
Was this behavior present before your IFD was upgraded to 10.2?
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oskrypuch View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2017 at 3:30pm
I was trying to remember that very thing, I can't be sure as the behavior developed slowly. If I had to say, I don't think it was related to 10.2.

* Orest

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B2C2 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2017 at 1:49pm
I'd say try another keyboard. I had one fail on me and at first it sort of worked, then completely stopped working but did all the things you describe of charging, flakey pairing, queued keystrokes etc. The new keyboard has worked perfectly since. I have a spare in case this one fails at some point. 
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oskrypuch View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2017 at 4:19pm
Problem solved.

Called up Tech support, they are sending me a new remote MK10 keyboard, and at N/C no less.

He said that he has received a scattering of such calls.

* Orest

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oskrypuch View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2017 at 4:19pm
Originally posted by B2C2 B2C2 wrote:

I'd say try another keyboard...

Thanks for the your report. Replacement is on the way!

* Orest

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MarkZ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MarkZ Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2017 at 5:31pm
Support at Avidyne is great.
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Cruiser View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cruiser Quote  Post ReplyReply Direct Link To This Post Posted: 23 May 2017 at 7:57pm
does the keyboard come with the new IFD 540 or is it ordered separately?
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ac11 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ac11 Quote  Post ReplyReply Direct Link To This Post Posted: 23 May 2017 at 10:56pm
Cruise,

It comes separately, and only after registering your IFD.
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