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MK10 keyboard problem

Printed From: Avidyne
Category: Avidyne General
Forum Name: IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
Forum Description: Topics on Avidyne's IFD 5 Series and IFD 4 Series Touch Screen GPS/NAV/COM
URL: http://forums.avidyne.com/forum_posts.asp?TID=1280
Printed Date: 28 Mar 2024 at 8:01pm
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: MK10 keyboard problem
Posted By: oskrypuch
Subject: MK10 keyboard problem
Date Posted: 15 Apr 2017 at 12:19pm
I have been a fervent user of the MK10, since I first got it ...


... but I have developed an increasing issue with its use, of late. 

Although the keyboard will seemingly accept input (and the light will flash) the IFD will see no input for 9 seconds or so, and then it will catch up. At first it occurred rarely, and I just ignored it. But now, it is occurring even every few keystrokes, which makes it useless. It is almost like the BT connection is lost, and has to be reestablished. The wait for it to catch up is pretty much precisely 9 seconds each time.

Yes, the keyboard is fully charged. (red light goes on, then off when connected to charging)

I tried deleting the keyboard on the IFD BT page and pairing again. Incidentally it took four attempts to make the pairing work, the process faulted repeatedly at the point where you typed and sent the keycode in, and no device was added to the list.

Even with the new pairing, this problem continues exactly the same.

I can probably grab another keyboard from my local shop next week to triage this further out, and may give Tech Support a call as well. I sure hope this is on the keyboard side.

Anyone else seeing this kind of behavior? Any comments?

* Orest




Replies:
Posted By: MysticCobra
Date Posted: 15 Apr 2017 at 3:27pm
Was this behavior present before your IFD was upgraded to 10.2?


Posted By: oskrypuch
Date Posted: 15 Apr 2017 at 3:30pm
I was trying to remember that very thing, I can't be sure as the behavior developed slowly. If I had to say, I don't think it was related to 10.2.

* Orest



Posted By: B2C2
Date Posted: 17 Apr 2017 at 1:49pm
I'd say try another keyboard. I had one fail on me and at first it sort of worked, then completely stopped working but did all the things you describe of charging, flakey pairing, queued keystrokes etc. The new keyboard has worked perfectly since. I have a spare in case this one fails at some point. 


Posted By: oskrypuch
Date Posted: 17 Apr 2017 at 4:19pm
Problem solved.

Called up Tech support, they are sending me a new remote MK10 keyboard, and at N/C no less.

He said that he has received a scattering of such calls.

* Orest



Posted By: oskrypuch
Date Posted: 17 Apr 2017 at 4:19pm
Originally posted by B2C2 B2C2 wrote:

I'd say try another keyboard...

Thanks for the your report. Replacement is on the way!

* Orest



Posted By: MarkZ
Date Posted: 17 Apr 2017 at 5:31pm
Support at Avidyne is great.


Posted By: Cruiser
Date Posted: 23 May 2017 at 7:57pm
does the keyboard come with the new IFD 540 or is it ordered separately?


Posted By: ac11
Date Posted: 23 May 2017 at 10:56pm
Cruise,

It comes separately, and only after registering your IFD.



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