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Hurricane Irma

Printed From: Avidyne
Category: Company News
Forum Name: Company News
Forum Description: Company news and notifications will be posted here
URL: http://forums.avidyne.com/forum_posts.asp?TID=1392
Printed Date: 22 Jul 2018 at 1:11am
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: Hurricane Irma
Posted By: AviSimpson
Subject: Hurricane Irma
Date Posted: 06 Sep 2017 at 3:56pm

Out of an abundance of caution and for the safety of our employees, we will be closing our Melbourne, FL manufacturing and office due to Hurricane Irma on Friday, Sept. 8th and Monday, Sept. 11th. All technical support representatives will be unavailable during this time. Any orders that were placed during this time may be delayed due to manufacturing shut down or shipping delays.

I will be available during this time (I am traveling to the Norman, OK AOPA so there may be some delay in response) to assist with any issues.



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Simpson Bennett
Avidyne Corporation
Product Manager



Replies:
Posted By: ddgates
Date Posted: 06 Sep 2017 at 3:58pm
Be safe.

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David Gates


Posted By: AviSimpson
Date Posted: 06 Sep 2017 at 4:07pm
Thanks David. I hope it continues its easterly forecast trend. The latest Advisory, 030A, puts the center of the forecast cone right off the coast of MLB. Thankfully, our facility down there is well inland. The main concern is all of our employees.

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Simpson Bennett
Avidyne Corporation
Product Manager


Posted By: Gring
Date Posted: 06 Sep 2017 at 9:30pm
Good luck, I spoke with Christine today and she sounded in good spirits.


Posted By: ansond
Date Posted: 06 Sep 2017 at 10:31pm
Good luck & stay safe. 

Texas is still recovering from Harvey.   

Doug

PS: BTW, my IFD's worked flawlessly for the airlifts I did for the folks in Houston/Beaumont areas... thanks Avidyne!  


Posted By: AviSimpson
Date Posted: 08 Sep 2017 at 11:35am
Glad we could do our part, Doug!

As of yesterday morning (9/7), we have taken our servers offline, I doubt this message has made it through without them being online but just in case it has this is a heads up if you are experiencing issues accessing some items on the website. The main website should remain up at all times. 


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Simpson Bennett
Avidyne Corporation
Product Manager


Posted By: bneub111
Date Posted: 18 Sep 2017 at 8:52am

I hope everyone is doing ok! 

Does anyone know when tech support will be back online?



Posted By: AviSimpson
Date Posted: 18 Sep 2017 at 9:15am
Everything is back online. Tech support is busy clearing the backlog of trouble tickets that have been submitted.

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Simpson Bennett
Avidyne Corporation
Product Manager


Posted By: bneub111
Date Posted: 18 Sep 2017 at 9:23am

That's great!  I hope the damage wasn't too bad.

Would they prefer a phone call (the number has been busy all morning) or email?  I'm sure they are swamped and want to make it as easy as possible.



Posted By: AviSimpson
Date Posted: 18 Sep 2017 at 11:50am
If it is an urgent issue, I would call them and leave a message if it is still busy. If not, an email would make it through as well.

-------------
Simpson Bennett
Avidyne Corporation
Product Manager



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