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USB Socket failure - Replacement??

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compasst View Drop Down
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Joined: 22 Feb 2015
Location: Akron, OH
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    Posted: 04 Jun 2024 at 4:57pm
I just learned that my 2nd 3-year warranty extension expired a few weeks ago in March - and these warranty extensions are no longer being offered by Avidyne as of last fall. 

I found part of the USB socket (the insulator block that helps align the USB stick into the USB socket) on my cockpit carpet a couple weeks ago and asked the Avidyne dealer to send the IfD 540 unit in for repair while the aircraft was in his shop for annual inspection and Garmin Servo and mounting bracket swap-out under warranty with Garmin for the GFC-500.  

Without warranty available, replacing the USB socket is (ready for this?) $2200!!!

Seriously, Avidyne, don't even think of going down the path of slacking off on customer support like the G-folks have been doing for years and years. I am hearing rumblings from some pilot/users and from at least one dealer who chose to disconnect from Avidyne over declining customer support.


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HenryM View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote HenryM Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jun 2024 at 11:18pm
Avidyne has a flat rate for any repairs. It costs the same regardless of what problem they are taking care of. 

I had your exact same problem with the USB connector last year. I just got around to getting it fixed. The IFD540 came back last week. I haven't had a chance to fly with it yet. The flat rate charge was $2,576.00 plus $35 shipping each way. My avionics dealer waived the 1 hour labor charge to do their part of the work because they didn't tell me about it up front. They waived it on their own without me asking about it, but put it on the invoice, followed by a credit for the amount. I would have asked about it because I thought the flat rate charge included everything, including the dealer's time to record any settings and remove/replace the unit. I also thought it would include shipping, but it didn't. 

I wonder if the ISB connector has an issue. I am normally pretty gentle with mine. I found a little square piece of printed circuit board on the carpet. I didn't realize what it was until a few days later when I tried to update the database and the IFD would not read the USB stick. 
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