EX-Series Multi-Function Displays

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Chart loading error

Printed From: Avidyne
Category: Avidyne General
Forum Name: EX-Series Multi-Function Displays
Forum Description: Topics related to the Avidyne EX500, EX600, and EX5000 Multi-Function Displays (MFDs)
URL: https://avidynelive.com/forum_posts.asp?TID=2473
Printed Date: 26 Mar 2026 at 4:18pm
Software Version: Web Wiz Forums 12.07 - https://www.webwizforums.com

Topic: Chart loading error

Posted By: Melohn
Subject: Chart loading error
Date Posted: 11 Feb 2023 at 6:45pm

I had no problem loading the Jepp chart “USA” coverage into my EX5000, but “USA” only covers the lower 48, and I’m in Hawaii. Jepp provided me a Hawai’i only IFR charts coverage download, but any attempt to upload it into the EX5000 results in “Internal error: 2”, which doesn’t appear to be described anywhere in the EX5000, CMAX, or knowledge base. Jepp told me to call their Tech support, but I have little confidence they will be able to understand or help with this error.

I tried several different USB devices, all that work fine for other Jepp data download on the EX5000, and all of which are formatted FAT16, and less than 2GB. The actual Hawaii charts appear to be around 3.5MB. I also cleared the JDM cache, and had them reenable the download. I confirmed that the same Jepp view number is in use, and regening the CMAX code provided the same output.

Replies:

Posted By: Melohn
Date Posted: 15 Feb 2023 at 3:19pm

This happened again today; “internal error: 2”. Is there any way to find out what this error means?

Posted By: AviSteve
Date Posted: 16 Feb 2023 at 9:11am

We're in contact with Jeppesen trying to figure this out. Can you send me the file that you're trying to load?

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Steve Lindsley
Avidyne Engineering

Posted By: Melohn
Date Posted: 16 Feb 2023 at 10:48am

Done, thanks!