Avidyne Homepage
Forum Home Forum Home > Avidyne General > IFD 5 Series & IFD 4 Series Touch Screen GPS/NAV/COM
  New Posts New Posts RSS Feed - GPS failure - even with 10.1
  FAQ FAQ  Forum Search   Register Register  Login Login

GPS failure - even with 10.1

 Post Reply Post Reply Page  12>
Author
Message
comancheguy View Drop Down
Senior Member
Senior Member


Joined: 24 Aug 2011
Location: Maryland
Status: Offline
Points: 160
Post Options Post Options   Thanks (0) Thanks(0)   Quote comancheguy Quote  Post ReplyReply Direct Link To This Post Topic: GPS failure - even with 10.1
    Posted: 26 Jul 2015 at 4:38pm
Hate to post this, but it's true... 

Once briefly on flight from Shop to home (after 10.1 upgrade).   Once on the way back from OSH, yesterday.  Lasted about 3-4 minutes, maybe?  Both times on the #1 unit.  (Which has a slightly older S/N, I think)?  I'd have to verify that.  

This needs to be looked into.  I'll pull the logs tomorrow.   Is there some HW fix, that that box needs?



Ken
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 26 Jul 2015 at 5:13pm
Originally posted by comancheguy comancheguy wrote:

   Is there some HW fix, that that box needs?


Maybe.  Logs will tell us.  Standing by until we get them.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
ptlevine View Drop Down
Groupie
Groupie


Joined: 06 Aug 2014
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote ptlevine Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jul 2015 at 10:12am
I had one brief GPS outage last week during a flight back from Wichita to NY. The outage lasted about 20 seconds or so. However, it occurred when I was smack in the middle of an MOA over an AFB. So, it is possible that it was related. However, my 430 didn't lose its location. I can download my logs and send them in too next time I am at the plane. 
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jul 2015 at 10:14am
Yes we'd like to see those logs please. Especially need the GPS logs which will be big.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
NZFlyer View Drop Down
Newbie
Newbie


Joined: 27 Jun 2014
Location: New Zealand
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote NZFlyer Quote  Post ReplyReply Direct Link To This Post Posted: 29 Jul 2015 at 11:21pm
Today I also had a GPS outage for about 20 seconds on my IFD 540. The G430 did not lose its position.
I'm running 10.1.
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jul 2015 at 7:40am
Definitely want to get a copy of the logs for both planes (ptlevine and NZFlyer).   With the new GPS logs in 10.1, it should tell us exactly what happened.

The GPS logs will be big but those are the most important ones followed in importance by the Event log.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
NZFlyer View Drop Down
Newbie
Newbie


Joined: 27 Jun 2014
Location: New Zealand
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote NZFlyer Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jul 2015 at 4:52pm
AviJake,
My logs will be with you Monday.

Edited by NZFlyer - 30 Jul 2015 at 4:53pm
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jul 2015 at 5:20pm
Right on.  Thank you.

Steve Jacobson
sjacobson@avidyne.com
Back to Top
ptlevine View Drop Down
Groupie
Groupie


Joined: 06 Aug 2014
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote ptlevine Quote  Post ReplyReply Direct Link To This Post Posted: 31 Jul 2015 at 9:08am
Originally posted by AviJake AviJake wrote:

Definitely want to get a copy of the logs for both planes (ptlevine and NZFlyer).   With the new GPS logs in 10.1, it should tell us exactly what happened.

The GPS logs will be big but those are the most important ones followed in importance by the Event log.
I will try to get to the plane early next week to get them for you... I am out of town (w/o the plane) this weekend.
Pete

Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 31 Jul 2015 at 9:11am
Understood. Thanks.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
comancheguy View Drop Down
Senior Member
Senior Member


Joined: 24 Aug 2011
Location: Maryland
Status: Offline
Points: 160
Post Options Post Options   Thanks (0) Thanks(0)   Quote comancheguy Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 1:32pm
Update on this:  Avidyne has looke at my logs, and as expected, there is a GPS Hardware update that my #1 IFD-540 needs.  Apparently #2 doesn't need it. 

So, it is a known issue, and should be fixed easily.    Thanks, Sergio and Steve! 

Ken


Edited by comancheguy - 04 Aug 2015 at 1:33pm
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 4:15pm
Hi
 
My IFD 540 was installed last November. Is there an easy way to find out if it needs this hardware modification? I am currently holding off on doing the upgrade to 10.1 as the system seems to be working however I have seen occasional drop outs on GPS and am wondering if this might be the issue.
 
Thanks
 
Ben
Back to Top
comancheguy View Drop Down
Senior Member
Senior Member


Joined: 24 Aug 2011
Location: Maryland
Status: Offline
Points: 160
Post Options Post Options   Thanks (0) Thanks(0)   Quote comancheguy Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 4:34pm
Avidyne can tell by S/N, I think. 

10.1 fixed my issues 99%.   (100% on the #2). 

Ken
Back to Top
310pilot View Drop Down
Senior Member
Senior Member
Avatar

Joined: 13 Apr 2015
Location: Louisville, KY
Status: Offline
Points: 102
Post Options Post Options   Thanks (0) Thanks(0)   Quote 310pilot Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 6:28pm
I had this exact issue in flight yesterday ... In cruise "GPS FAULT NO POSITION" ... Like previously reported it lasted approx 20 seconds and then found itself again....
Back to Top
NZFlyer View Drop Down
Newbie
Newbie


Joined: 27 Jun 2014
Location: New Zealand
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote NZFlyer Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 10:30pm
AviJake,
My logs will be with you Monday.

Edited by NZFlyer - 30 Jul 2015 at 4:53pm

The logs were sent Monday, still waiting for a reply.
Thanks
Back to Top
NZFlyer View Drop Down
Newbie
Newbie


Joined: 27 Jun 2014
Location: New Zealand
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote NZFlyer Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2015 at 10:31pm
Originally posted by NZFlyer NZFlyer wrote:

AviJake,
My logs will be with you Monday.

Edited by NZFlyer - 30 Jul 2015 at 4:53pm



The logs were sent Monday, still waiting for a replying.
Thanks

Edited by NZFlyer - 04 Aug 2015 at 10:33pm
Back to Top
DavidBunin View Drop Down
Senior Member
Senior Member
Avatar

Joined: 20 May 2015
Location: Rockwall, TX
Status: Offline
Points: 742
Post Options Post Options   Thanks (0) Thanks(0)   Quote DavidBunin Quote  Post ReplyReply Direct Link To This Post Posted: 05 Aug 2015 at 1:17pm

Originally posted by NZFlyer NZFlyer wrote:

The logs were sent Monday, still waiting for a replying.

I think Jake took some vacation time after Oshkosh.


Back to Top
AviSimpson View Drop Down
Senior Member
Senior Member


Joined: 31 Mar 2015
Location: Lincoln, MA
Status: Offline
Points: 765
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSimpson Quote  Post ReplyReply Direct Link To This Post Posted: 05 Aug 2015 at 2:10pm
Yes, Jake is on vacation.

Edit* You can always forward the logs on to Tech Support unless it was something that Jake was requesting specifically.


Edited by AviSimpson - 05 Aug 2015 at 2:10pm
Simpson Bennett
Avidyne Corporation
Product Manager
Back to Top
NZFlyer View Drop Down
Newbie
Newbie


Joined: 27 Jun 2014
Location: New Zealand
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote NZFlyer Quote  Post ReplyReply Direct Link To This Post Posted: 05 Aug 2015 at 2:56pm
Thanks
The logs were requested by AviJake, but also sent to Tech Support. I will follow up with them.
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 2015 at 12:36pm
Hi 

Looks like the serial number for my unit is M144131013. Can someone from Avidyne chime in and let me know if there is a GPS mod required for this unit? It has never been back to the factory since install and is currently running 10.0.2.0.

thanks

Ben
Back to Top
AviSimpson View Drop Down
Senior Member
Senior Member


Joined: 31 Mar 2015
Location: Lincoln, MA
Status: Offline
Points: 765
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSimpson Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 2015 at 1:36pm
We really recommend updating to 10.1 (this can be done in the field). Are you having GPS issues currently?
Simpson Bennett
Avidyne Corporation
Product Manager
Back to Top
tony View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2011
Location: Atlanta
Status: Offline
Points: 466
Post Options Post Options   Thanks (0) Thanks(0)   Quote tony Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 2015 at 7:39pm
Tech support knows the configuration of every serial number.  If you call them, they can tell you if you need to send your unit back for the hardware mod.  I would guess if you received your unit with 10.0.2.0, you probably need to have the hardware mod installed.  I know there was a mod for the GPS receiver, something about ferrite beads, and a second one that enabled the standby by audio.

Edited by tony - 06 Aug 2015 at 7:42pm
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 2015 at 11:43pm

Hi

I have seen occasional dropouts on GPS. It usually comes back in a few minutes. I have to travel a little bit to have the upgrade done so I have been holding off since its kind of inconvenient but if there is an indicated need for a hardware fix ill get it done. I took a look at the service information letters and don't see any calling for serial number related hardware mod except for the standby comms monitor, which I don't consider urgent. If someone from Avidyne wants to PM me on whether my unit needs a GPS fix  based on the SN please do so.

 
Thanks
 
Ben

  

Back to Top
oskrypuch View Drop Down
Senior Member
Senior Member


Joined: 09 Nov 2012
Location: CYFD
Status: Offline
Points: 3061
Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 07 Aug 2015 at 9:48am
Originally posted by B2C2 B2C2 wrote:

... If someone from Avidyne wants to PM me on whether my unit needs a GPS fix  based on the SN please do so.
 

Ben,

I've found that for stuff like that, it is much quicker to just call Avidyne support. They will have an answer for you immediately.

*Orest

Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Aug 2015 at 2:10pm
So my experience with tech support has been sketchy up to this point. See my post regarding the VOR line not working with the Aspen. Tech support didn't help with this. I got the answer here, from others that this won't work until Aspen enables passing of data through the ACU that is currently suppressed.  

I did however call tech support yesterday and they are sending a 10.1 conversion kit to Exec autopilots in Sacramento. Exec Autopilots is also submitting an RMA for an advance exchange but there is apparently a queue for these so could be a few weeks before one is available. My unit is in the block of serial numbers with known potential problems. (sigh) so I want to get the exchange regardless of how it does with 10.1.

One thing folks might want to know is that when I was talking to tech support there was some discussion of a "high gain" hardware mod that I have not seen any mention of in these forums. My guess is they tweaked the GPS receiver for greater output, so its not a ferrite bead problem, its a receiver problem and if so certainly worth fixing if the unit you have did not get this done. The statement was that "not every box in this block has a problem". I suspect its more likely that not every install in this block has a problem. If the antenna and wiring is good enough, the gain is sufficient. If not, then you get these dropouts. My impression is this change to a higher gain front end is being done sort of under the covers along with the standby comms mod if a box goes in for service.

I would say that the tech support was very responsive, which is good. I would also say that they were somewhat evasive on the matter of the high gain mod. I am not sure why. As an engineer I appreciate an attitude of here's the issue we need to fix, and just dealing with it. I really like the box, and made a conscious decision to buy rev 1.0 of a product knowing what I was probably getting into so I am not overly upset with problems, but would like honesty and a proactive approach, meaning maybe they contact me instead of me contacting them, to deal with the bumps in the road.     
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 09 Aug 2015 at 9:09am
Originally posted by NZFlyer NZFlyer wrote:

Originally posted by NZFlyer NZFlyer wrote:

AviJake,
My logs will be with you Monday.

Edited by NZFlyer - 30 Jul 2015 at 4:53pm



The logs were sent Monday, still waiting for a replying.
Thanks

Just back from vacation.  Will check in with the crew who reviewed the logs either later today (Sunday) or tomorrow (Monday).
Steve Jacobson
sjacobson@avidyne.com
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 09 Aug 2015 at 9:30am
Originally posted by B2C2 B2C2 wrote:


One thing folks might want to know is that when I was talking to tech support there was some discussion of a "high gain" hardware mod that I have not seen any mention of in these forums. My guess is they tweaked the GPS receiver for greater output, so its not a ferrite bead problem, its a receiver problem and if so certainly worth fixing if the unit you have did not get this done. The statement was that "not every box in this block has a problem". I suspect its more likely that not every install in this block has a problem. If the antenna and wiring is good enough, the gain is sufficient. If not, then you get these dropouts. My impression is this change to a higher gain front end is being done sort of under the covers along with the standby comms mod if a box goes in for service.

I would say that the tech support was very responsive, which is good. I would also say that they were somewhat evasive on the matter of the high gain mod. I am not sure why. As an engineer I appreciate an attitude of here's the issue we need to fix, and just dealing with it. I really like the box, and made a conscious decision to buy rev 1.0 of a product knowing what I was probably getting into so I am not overly upset with problems, but would like honesty and a proactive approach, meaning maybe they contact me instead of me contacting them, to deal with the bumps in the road.     

Sorry you felt there was evasiveness on the GPS mods.   I'm sure that was NOT their intent.

There have been a number of GPS improvements in the last year to the IFD540.  In summary:

  • Several "dot" releases (e.g. "10.0.1.0" and "10.0.2.0" and "10.0.3.0") between August 2014 and February 2015 that made software algorithmic improvements to GPS performance;
  • A "major" software release ("10.1.0.0") in June 2015 that made even more software algorithmic improvements that by itself, addresses the majority of the reported GPS anomalies.  There were improvements in the GPS software and the I/O board software (in fact the majority of GPS dropout reports were actually due to the I/O board losing connection with all devices);
  • Release 10.1.0.0 also significantly enhanced the GPS data logs which include far more details in those logs than we previously had - this has been very helpful in finding any post 10.1.0.0 anomaly reports;
  • Hardware mod that changed the ferrite beads (anti-lightning protection mechanism) which had inadvertently minutely changed circuit timing behavior in a small number of internal GPS cards (this was an "edge" condition in which the majority of units were not affected).  The hardware mod here resolved that issue for the small number of units that were susceptible.  Note - this is NOT the "high gain" mod noted above.
  • Hardware mod that increases the GPS receiver gain in units (the above mentioned "high gain" change).  This does not provide any known meaningful improvement in fixed wing aircraft but is important in rotary wing aircraft whose GPS antenna is essentially masked by the spinning rotor blades.  Without this mod, helos would see a lot of GPS dropouts when the blades were spinning.
  • Hardware mod that improves the internal clock on the internal GPS receiver.   This is believed to address all GPS dropout reports in aircraft who report a momentary GPS dropout after installing Release 10.1.0.0.   All new units are getting this new oscillator as a matter of principal.  But there are many (the significant majority in fact) of units shipped prior to this oscillator ("clock") change that have never seen, nor will ever see, a GPS problem (it's another edge/timing condition), hence the reason Avidyne Tech support only recommends this mod for aircraft who have seen/experienced a GPS issue.   For those who haven't seen/experienced a GPS issue post 10.1.0.0 installation, this mod would likely be a waste of time and money for both the owner and Avidyne.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
oskrypuch View Drop Down
Senior Member
Senior Member


Joined: 09 Nov 2012
Location: CYFD
Status: Offline
Points: 3061
Post Options Post Options   Thanks (0) Thanks(0)   Quote oskrypuch Quote  Post ReplyReply Direct Link To This Post Posted: 09 Aug 2015 at 10:49am
(disregard)


Edited by oskrypuch - 09 Aug 2015 at 10:56am
Back to Top
rolfe_tessem View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Jan 2012
Location: Massachusetts
Status: Offline
Points: 190
Post Options Post Options   Thanks (0) Thanks(0)   Quote rolfe_tessem Quote  Post ReplyReply Direct Link To This Post Posted: 09 Aug 2015 at 3:01pm
Unfortunately, I had numerous failures yesterday, even after the 10.1 upgrade. I thought I was out of the woods, as the flight back from the shop was uneventful, but yesterday's flight to Nantucket was full of GPS lock failures, some lasting 10 minutes or more.

I have emailed a link to a dropbox folder full of the logs to tech support, and look forward to hearing back from them ASAP. I'm assuming that the unit needs to go back to Avidyne, which will make me AOG for all intents and purposes.

Rolfe

Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 09 Aug 2015 at 3:07pm
Not good.  I'll make sure we look at the data Monday morning if not already done.   Presuming the logs are good, they *should* tell us exactly what happened.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2015 at 1:14pm
Thanks for the detailed explanation on GPS fixes. I did provide my logs to tech support as part of the activity. Since they are working on an advance replacement perhaps they saw something in there that indicated there is a clock issue. I will post here with my observations after the various fixes have been tried.
 
Ben
Back to Top
MarcosMarchese View Drop Down
Newbie
Newbie


Joined: 19 Aug 2015
Location: Brazil
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote MarcosMarchese Quote  Post ReplyReply Direct Link To This Post Posted: 22 Aug 2015 at 10:56am
I've just installed an IFD540 in place of 530W. It has 10.1 software. S/N M144533561. Probably is the first installed in Brazil, where there is no WAAS coverage but unit locks 12-13 satellites in FDE mode. I had 4 events of satellite dropout so far. Each time it drops for 20-30 seconds recovers and drops again. First time it happens during an Instrument Departure and the following happens during cruise flight. I downloaded all logs, where am I supposed to send them?

Marcos
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Aug 2015 at 5:07pm
Hi

So here's my update on the 10.1 upgrade. After the install I have taken it for about 3 hours of flight time and seen one "GPS Dead Reckoning" message that I noticed. It lasted for about 10 seconds then went away. There may have been more because I wasn't watching the system constantly as I was working on some LOP running characterization. 

One other thing I noticed is that when I had 10.0.2, and I went to look at the GPS status page it generally showed a full screen of solid green bars and was pretty steady. With this upgrade the screen seems to show about 50/50 solid and outlined green bars and lots of blinking going on as the bars shift around on the screen. Not sure if this change in behavior is 10.1 related or something else. 

I can download the logs, but I have Exec autopilots working on an advance exchange and will swap this in when it shows up, given that I am still seeing problems. So the logs are probably of limited value but I'm happy to get them.

-Ben  
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 9:28am
Ben,

Bouncy satellite bar indications are "normal" now with Rel 10.1.0.0 - they should be no cause for alarm.

It sounds like you have an exchange unit in the works - we'll look at the logs when we get it but I'm willing to bet you will stand to benefit from what we call hardware mods 8 and 11.  Those are what produces the last bullet in my 9 Aug post above.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
Royski View Drop Down
Groupie
Groupie
Avatar

Joined: 26 Feb 2013
Status: Offline
Points: 87
Post Options Post Options   Thanks (0) Thanks(0)   Quote Royski Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 1:03pm
I also had a GPS failure after updating to 10.1 (but not prior).  Is there someone other than the general techsupport email to handle this?  I emailed them on Saturday and have not heard back.
Back to Top
AviSimpson View Drop Down
Senior Member
Senior Member


Joined: 31 Mar 2015
Location: Lincoln, MA
Status: Offline
Points: 765
Post Options Post Options   Thanks (1) Thanks(1)   Quote AviSimpson Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 1:59pm
The techsupport(at)avidyne or 888/723-7592 (781/402-7592) is the best way to have Tech Support issues resolved. They're available Monday through Friday 8am to 5pm (EDT). Additionally, there is an after hours AOG hotline: 877-900-4AOG (4264). They are aware of your email and will respond shortly.
Simpson Bennett
Avidyne Corporation
Product Manager
Back to Top
ColTim View Drop Down
Newbie
Newbie
Avatar

Joined: 24 Aug 2015
Location: KDYL
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote ColTim Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 6:10pm
Since my 540 was upgraded to the latest software, I have had at least two GPS outages that I noticed.  They don't last long 10-15 seconds, but one was as I was setting up for a practice RNAV approach.  Before the upgrade I don't recall an outage but it did take awhile on the ground to capture the satellites.
Back to Top
AviJake View Drop Down
Admin Group
Admin Group


Joined: 26 Mar 2009
Location: Lincoln MA
Status: Offline
Points: 2815
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviJake Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 6:12pm
Does Avidyne Tech Support have your data logs or will have them shortly?  With the logs, they *should* be able to determine if you need HW mod 8 and 11 to go along with your 10.1.0.0 software.
Steve Jacobson
sjacobson@avidyne.com
Back to Top
ColTim View Drop Down
Newbie
Newbie
Avatar

Joined: 24 Aug 2015
Location: KDYL
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote ColTim Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2015 at 6:28pm
I will send them this week if needed, but I did provide them during an issue with  flying a hold.  Additionally the unit was sent back for the Hardware update for radio monitoring prior to the release of the new software.

Thanks
Tim
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2015 at 4:46pm
Hi so here's another update. I went up to Sac Exec yesterday and had the advance RMA unit swapped for my old unit. I did not see any GPS fails on the way back. On the old unit with the 10.1 upgrade it took about 2-3 hours of flight activity to see this. Since they came and went in about 4-10 seconds it was easy to miss. I will continue to keep an eye on it. Based on previous experience I would say that if it can pass about 10 flight hours without this issue it is starting to look like the problem is resolved.
 
-Ben  
Back to Top
teeth6 View Drop Down
Senior Member
Senior Member


Joined: 10 Mar 2014
Status: Offline
Points: 741
Post Options Post Options   Thanks (0) Thanks(0)   Quote teeth6 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 8:25pm
I had no GPS loss issues since 10.1 until about 4 flights ago but I have now had them on my last 3 out of 4 flights.  The first time it affected first the top 540 for about 10 secs and as soon as that cleared, it affected the bottom 540 also.  On the next flight, it affected the top 540 for about 30 secs before departure (which is the issue I was having a lot prior to 10.1) and on a flight today, it affected the bottom 540 only for about 30 secs.  I heard a 500 foot callout warning (at 7000 feet) which was quickly followed by the GPS integrity warning.  Could anything have changed in the units to provoke this?
Back to Top
MysticCobra View Drop Down
Senior Member
Senior Member
Avatar

Joined: 29 Jan 2013
Status: Offline
Points: 662
Post Options Post Options   Thanks (0) Thanks(0)   Quote MysticCobra Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 9:38pm
Originally posted by teeth6 teeth6 wrote:

Could anything have changed in the units to provoke this?
Have you sent your logs in to Avidyne Tech Support so they can address your question?
Back to Top
teeth6 View Drop Down
Senior Member
Senior Member


Joined: 10 Mar 2014
Status: Offline
Points: 741
Post Options Post Options   Thanks (0) Thanks(0)   Quote teeth6 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 10:17pm
Not as yet.  I usually wait until they request them.

Back to Top
MysticCobra View Drop Down
Senior Member
Senior Member
Avatar

Joined: 29 Jan 2013
Status: Offline
Points: 662
Post Options Post Options   Thanks (0) Thanks(0)   Quote MysticCobra Quote  Post ReplyReply Direct Link To This Post Posted: 07 Sep 2015 at 3:34pm
If I wanted a problem solved, I'd be pushing data at tech support as fast as I could, but that's just me.
Back to Top
sephi View Drop Down
Newbie
Newbie
Avatar

Joined: 04 Mar 2015
Location: N79
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote sephi Quote  Post ReplyReply Direct Link To This Post Posted: 22 Sep 2015 at 3:59pm
I am having the same issue on my unit. 
Back to Top
AviSimpson View Drop Down
Senior Member
Senior Member


Joined: 31 Mar 2015
Location: Lincoln, MA
Status: Offline
Points: 765
Post Options Post Options   Thanks (0) Thanks(0)   Quote AviSimpson Quote  Post ReplyReply Direct Link To This Post Posted: 22 Sep 2015 at 4:01pm
We will want your logs if you are experiencing GPS issues. Please download them and send them to techsupport(at)avidyne.com. 
Simpson Bennett
Avidyne Corporation
Product Manager
Back to Top
sephi View Drop Down
Newbie
Newbie
Avatar

Joined: 04 Mar 2015
Location: N79
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote sephi Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2015 at 11:07am
I spoke with Christine Evans at tech support and she told me to ship the unit back to you guys.  I have my plane at my avidyne dealer now and it the 540 is being RMAed back to you right now. 
That was simple and easy
thanks
Back to Top
B2C2 View Drop Down
Groupie
Groupie
Avatar

Joined: 05 Mar 2015
Location: california
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote B2C2 Quote  Post ReplyReply Direct Link To This Post Posted: 12 Oct 2015 at 1:37pm
So hopefully the final update. I have about 10 hours on the advance replacement unit and have not seen any GPS fails. Looks like the combination of the up to date hardware mods and the 10.1.0.0 software have fixed the problem. I continue to really enjoy the unit, and the new data fields with 10.1 are a lot of fun to use. Ill be doing an IPC in early November so well put the unit through its paces. Last time I did this it worked flawlessly. Autopilot coupled missed approaches were perfect. A real pleasure. The GPS issues showed up later for some reason.
Back to Top
teeth6 View Drop Down
Senior Member
Senior Member


Joined: 10 Mar 2014
Status: Offline
Points: 741
Post Options Post Options   Thanks (0) Thanks(0)   Quote teeth6 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2015 at 8:33am
Not that it is a concern to us, but there is an ongoing discussion on my Socata User group site of GTN750 owners who have been getting random ongoing GPS loss issues in flight. 😉
Back to Top
comancheguy View Drop Down
Senior Member
Senior Member


Joined: 24 Aug 2011
Location: Maryland
Status: Offline
Points: 160
Post Options Post Options   Thanks (0) Thanks(0)   Quote comancheguy Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2015 at 11:48am
And they are touch screen ONLY!  :)

I am going flying today with my units after all the HW mods were applied.  I am confident that this issue will be behind us. 
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.105 seconds.